My Weald Living FAQ

Commonly asked questions and answers...

How do I register?
Go to and click the register link on the left. You will be asked to fill out the online registration form. To speed up the verification pr...
Tue, 8 Aug, 2017 at 3:12 PM
I have lost / haven't received my verification code
If you need us to re-issue the verification code, please log into the portal and send us a web message. This may sounds strange, but you can still login w...
Tue, 18 Jul, 2017 at 12:14 PM
Is My Weald Living secure?
My WealdLiving is encrypted using SSL technology. The product has also been tested externally by security experts and has been given the highest accreditati...
Tue, 11 Jul, 2017 at 9:42 AM
Can I log an emergency repair online?
Currently, we ask that you call us if you are experiencing an emergency. The number to call is 01403 226 060.
Tue, 18 Jul, 2017 at 12:03 PM
Which web browsers do you support?
We support the following browsers: Chrome 58+ Fire Fox 53+ Microsoft Internet Explorer (IE) 10+ Microsoft Edge 40+ Safari 10+ Othe...
Tue, 18 Jul, 2017 at 12:04 PM
How many password attempts do I have before my account locks out?
You get 3 attempts to enter your password correctly. You will receive a notification on screen and an email if you lock your account out.  You do not need t...
Tue, 18 Jul, 2017 at 12:04 PM
Will I get a confirmation when I book a repair online?
Yes. You will get an on-screen confirmation when you successfully book a repair online. Once we have verified and scheduled the repair, you will receive a...
Tue, 18 Jul, 2017 at 12:07 PM
I had a missed call after logging a repair online. What shall I do?
If you miss a call from us, we will call back again or send you a message via the online secure messaging feature.
Tue, 18 Jul, 2017 at 12:07 PM
How long does it take before my repair is carried out?
Our HomeFix team carried out 15,319 repairs last year. We usually respond within 24 hours for emergencies or within 10 working days for standard jobs. Rem...
Tue, 18 Jul, 2017 at 12:08 PM
Who can use
Existing tenants can register and use the Saxon Weald portal by going to Shared owners and leaseholders can use the Weald Living portal...
Tue, 18 Jul, 2017 at 12:09 PM